At Hello Mart, we are committed to protecting your personal information and ensuring transparency about how we use it. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website and services.

1. Information We Collect

We collect the following types of personal data when you use Hello Mart:

• Personal Information: Name, phone number, email address, and delivery address

• Payment Information: Card details and billing information (secured through encrypted third-party gateways)

• Order History: Past purchases, order preferences, and transaction records

• Device & Usage Info: IP address, browser type, and usage behavior (for analytics and optimization)

2. How We Use Your Information

Your information is used solely to enhance your shopping experience:

• To process and deliver your orders

• To communicate updates, promotions, and support

• To improve website performance and customer service

• To prevent fraudulent activity and ensure secure transactions

3. Sharing Your Data

We do not sell your personal information. However, we may share limited data with:

• Delivery Partners – for fulfilling your orders

• Payment Processors – to securely complete transactions

• Marketing Platforms – only if you opt in to receive promotional emails

All third parties are obligated to keep your data safe and confidential.

4. Your Rights

As a user, you have the right to:

• Access or update your personal information

• Request data deletion (where legally applicable)

• Opt out of marketing communications anytime

• Request clarity on how your data is handled

You can manage these through your account settings or by contacting us.

5. Data Security

We follow strict security protocols and use industry-standard encryption to protect your information from unauthorized access, disclosure, or misuse.

6. Cookies Policy

We use cookies to enhance site functionality, analyze traffic, and personalize your experience. You can manage cookie preferences in your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated revision date.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: info@hellomart.org
Phone: +82 010 4516 2015
Hours: 9 AM – 9 PM, Monday to Saturday